Even if you insist on calling them cattle, you may still want cattle support to keep the herd happy and productive. So this isn't really a relevant point here.

Even if you insist on calling them cattle, you may still want cattle support to keep the herd happy and productive. So this isn't really a relevant point here. Though if we talk about customer lifetime value of one customer vs the cost of support, we might get close to an answer why they don't offer support.