I have gone there when the place was half empty and told there would be a 20 minute wait, which turned into 40. The hostess told me I needed to download an app

I have gone there when the place was half empty and told there would be a 20 minute wait, which turned into 40. The hostess told me I needed to download an app to check in for a table. I can go further but I am surprised that place is actually still in business, it has terrible customer service and mediocre over salted food.