PagerDuty is all about the reporting and tracking of incidents and alerts. But it has some rough edges. First, there is no search function. Use command-F or

PagerDuty is all about the reporting and tracking of incidents and alerts. But it has some rough edges. First, there is no search function. Use command-F or control-F in your browser. That's all you get. Second, you are very limited in the types of things you can merge with other things. You can't merge incidents with alerts or vice-versa. I think incidents can be merged with other incidents, but alerts can't be merged with other alerts. But I might have that backwards. It is impossible to have a large account with PagerDuty where you can hand off administration of entire chunks of the organization to someone else. This makes it impossible to set up teams to do their own self-service, and you're always going to be reliant on a central group of administrators who can be trusted not to screw up things for the entire company. I had no prior experience with PagerDuty, but recently I've had to deal with it a fair amount. It's pretty clunky, although they are the biggest company in the field. You would think this would make them an ideal choice for large Enterprise companies, but it seems to me that even large Enterprises are dumping them for OpsGenie or other solutions in this space.