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Too many conversations are held in Slack and not in the tickets, now.

• mikepurvis 8y ago
  It's a weird thing, because JIRA can end up having so many fields and so much enforced process that it feels like there's a lot of overhead associated with creating and closing tickets, and you always know that those actions are potentially feeding into and messing up someone's reporting somewhere. So you end up talking on Slack about an issue someone's noticed, and then trying to decide whether it's "worth" the bother of creating a ticket for, or if someone's aware of a ticket already for it, or or or.