I find "What is the value we are getting?" to be the absolute most crucial question. We were paying a few K$ a month for DataDog. The value we were getting fro

I find "What is the value we are getting?" to be the absolute most crucial question. We were paying a few K$ a month for DataDog. The value we were getting from it was quantified. We evaluated how long it will take to build the features we are using from DD ourselves. It took about a month and we cut them off completely from our stack. If you take the AWS approach, you have to keep providing value and you have to keep getting your users to buy-in. I don't know if there's a very good way to actually communicate with all of your users, emails you get seem to mechanical and artificial. "What can we do better?" type of emails don't really work. On your "manage the saas", did you see https://toriihq.com/ https://toriihq.com/ ?