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It's worth knowing that Airtable uses some nasty dark patterns. Airtable has a share button much like Google Docs. If you're on the free tier of Airtable, and
by harrybr 8y ago
It's worth knowing that Airtable uses some nasty dark patterns.
Airtable has a share button much like Google Docs. If you're on the free tier of Airtable, and you use the share button, you receive $ credits on your account when a user accepts the invite into you "workspace". So it lulls you into a pattern of sharing widely.
When you go premium, use of that "share" button has the opposite effect. Instead of receiving credits, you are automatically, silently billed for each person that joins your workspace. There is no warning in the UI that this will happen. It's completely invisible [1]. In my first month of being a premium Airtable user, they billed me over $2000 USD onto my credit card - without any warning whatsover. This is because about 10 people in my team accepted shares. They also do some other weird stuff with accounts, e.g. if you create a premium account, it's only premium for one workspace (a workspace is effectively a folder of databases with its own permissions). If you create another workspace, it's set to the "free" tier and you have to pay all over again. Team subscriptions with multiple workspaces get very expensive, because they multiply up in some way. The pricing is model very opaque.
It pains me when start-ups are successful using cruddy growth hacking tricks like this because it tells then next generation of start-ups "This is how you do it".
[1] https://twitter.com/harrybr/status/1030195061550710784 https://twitter.com/harrybr/status/1030195061550710784
- Aissen 8y agoHow was your specific issue resolved in the end ? Were you refunded ?
- trystero 8y agoAnother team that I know had the same problem, they were refunded apparently without problem. But this strikes me as shady... Are they hoping a significant number of clients will not ask for a refund?
- harrybr 8y agoThat’s how this sort of play works. It’s about capturing a percentage who don’t notice - plus those who do notice but see their time as too valuable to justify spending the time to request a refund. I believe It’s unlikely that anyone would ever welcome a totally unexpected charge to their credit card.