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Two patterns to lowest tier customers: 1. They still submit support tickets. Sometimes more often than people on higher tiers. 2. They’re hard to convert to h
by robbiemitchell 8y ago
Two patterns to lowest tier customers:
1. They still submit support tickets. Sometimes more often than people on higher tiers.
2. They’re hard to convert to higher paid plans.
Also, the market for note taking and web hosting is bigger than Zapier. It’s not quite as horizontal.
In the end, sometimes it just isn’t worth it to offer a lower price.