Here's the difference. For all the issues you had with Uber or Lyft. You can contact them and they'll refund you your ride. They've refunded my ride every time

Here's the difference. For all the issues you had with Uber or Lyft. You can contact them and they'll refund you your ride. They've refunded my ride every time something bad has happened. Cab driver hits on your girlfriend? Good luck doing anything about it. Same situation happens in a Lyft or Uber? You get your money back and the driver's rating gets lowered or they get kicked off the platform and you get unmatched permanently from that driver in the marketplace. Cab driver takes a selfish route? Good luck proving it. Uber driver takes a bad route? It's logged, and easily reportable. You'll get your money back. Uber/Lyft drivers also commonly have chargers, water bottles, and other amenities and are generally accommodating because they know their rating matters. Cab drivers don't care at all. I've even had cab dispatchers promise a cab will be at my house at X time, and I've had several drivers just not show up with no notice, no warning, nothing. Uber driver cancels? I know immediately. As a customer, it's a far superior experience in nearly every way - even in cases when things go wrong. I'll pay more every time to take Uber/Lyft over a Cab, and so will my 20s/30s friend group - we'll do it happily because the world is changing and Uber/Lyft are more in line with what we expect from a car service in 2018. Not only that - it's a similar experience I can get in LA as in NYC as in SF as in my small hometown. They all have Uber/Lyft and I can call the services from any curb at any time right through my smartphone and it works reliably with similar systems of accountability and trip reporting. It makes business travel and expensing dead easy.