Having humans doing customer service is not something google will ever do well. It’s not in their DNA. They are all about solving big problems with fancy algori

Having humans doing customer service is not something google will ever do well. It’s not in their DNA. They are all about solving big problems with fancy algorithms. There is a reason Google keeps on making failed social networking products and a 100 messaging apps. They are far more interested in algorithms that can scale than messy little customer issues. The problem is that you can’t deliver great customer service with algorithms just yet.