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... and you get what you pay for. Whenever I've had a problem on AWS, I've spoken to a human being, and had a detailed information on what was happening and how
by gibba999 8y ago
... and you get what you pay for. Whenever I've had a problem on AWS, I've spoken to a human being, and had a detailed information on what was happening and how they were fixing it.
I don't have a support plan through Amazon, but I do a bit of business there (now).
When I had a problem with Google, the response was a stone wall. Online FAQs and no one to talk to. Even security issues, they blow people off on.
I wouldn't base a business on the Google Cloud. Too big a risk.
- plantain 8y agoI have no idea how you are getting someone to talk to from AWS without paying. I have had 10k/mo spend with both and without a support plan you get absolutely nothing, and with they fall over themselves to help, calling you immediately after filing tickets.
- gibba999 8y agoSome of the projects I work on are pretty high-profile. I assumed they did that for everybody, but perhaps that lead to special treatment?
- callesgg 8y agoWell you have just not got to googles business team. I have multiple times gotten what google calls sales engineers to my office discussing solutions. Like they literally came to the office sat at the table and talked to us.
- tzury 8y agoWe are on a paid support at all 3 vendors, and getting phone support 24/7 when needed. Not sure that is a differentiator at all, except for the Support pricing model.