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Have you ever seen a post regarding gitlab? Their CEO and team is pretty fanatical about responding to feedback and linking to tickets they've created, or issue
by relaunched 8y ago
Have you ever seen a post regarding gitlab? Their CEO and team is pretty fanatical about responding to feedback and linking to tickets they've created, or issues they've addressed, on their website.
Additionally, I've seen several instances of engineers / product folks / etc., reaching out when someone has a difficult experience or lacks understanding for why things played out the way they did.
Now, that doesn't mean that hacker news is an official customer support channel, nor does it mean that every person that has a situation will garner enough HN support for it to matter...but, it does happen.
- btasovac 8y agoThank you for sharing this! We think that Hacker News community is really important and try to engage as much as possible. Since one of our core values is transparency, we love to share our open issues, blog posts and links to different parts of our handbook[1]. This helps members of our community get more context on certain topics and allows them to continue the discussion in the right place. Furthermore, when our community knows where to express their feedback, we can use it to improve GitLab. [1] - https://about.gitlab.com/handbook/ https://about.gitlab.com/handbook/