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No, but I see every reason as an average user to oppose a strategy which will worsen the service for me. There's no moral obligation to support economic good s
by wyattpeak 8y ago
No, but I see every reason as an average user to oppose a strategy which will worsen the service for me.
There's no moral obligation to support economic good sense. Yellow journalism is economic good sense. Removing contact details from websites is economic good sense. Exhausting common goods is economic good sense.
- throwaway2048 8y agoIts disturbing the amount of people that seem to be unable to distinguish a moral argument from an economic or legal one. They seem to have the opinion that if something "economically" or "legally" makes sense, its the same thing as it being an acceptable idea that should have no issue taken with it.
- xapata 8y agoAngering customers may not in fact be good economic sense. You may be thinking more short-term than you should.
- wyattpeak 8y agoWhile I'm arguing against them doing it in my comment, I do think it's a perfectly good long term strategy economically. Experience suggests to me that the standard of service at which customers will stop buying a product is very low, so long as it's cheap. A hundred years ago grocers thought that self-service supermarkets were too customer-unfriendly to last. That seems to have stood the test of time just fine. Buying a business class fare on a plane absolves you of almost all the unpleasantness of an airport, yet fewer than 5% of people, eyeballing it, take the airlines up on that.