> Well, not having the driver's phone number is good. There is no need to actually give out the drivers phone number, Uber could easily have an 800 number tha

> Well, not having the driver's phone number is good. There is no need to actually give out the drivers phone number, Uber could easily have an 800 number that when called would prompt you for a case or ticket number generated by the app and then would provide you with options for anonymously connecting to your driver or a customer support agent. > Should the driver drive for free to return your jacket? When I drove cabs, we would take lost items back to the shop. If they were called for we might deliver them to you for free if it was really slow, but we would usually just charge you a regular fare from the shop to where you wanted it. Otherwise, you could come down to the shop and claim it in person. > Do you think another passenger will understand and be forgiving that their ride is 10 minutes late because of your situation? If you lost the item, I think the primary concern is that you actually get it back not how timely it is. Clearly you'll just have to wait until the driver is free and pay the fare to get the item back to where you are currently.