If you pay for their enterprise level support for GCP you can get human responses very easily (and quickly on high priority requests) though they tend to have t

If you pay for their enterprise level support for GCP you can get human responses very easily (and quickly on high priority requests) though they tend to have to escalate and complicated issues to their engineering teams. We also have weekly meetings with their CRE team where we can give general input, make feature requests and get support requests/etc expedited as needed. Their support for small customers could use some improving but their enterprise support is nothing like you describe.