3 ms·
> What about that '3 mins away'? They're always 3 mins away for 10 minutes. Unless they fly close to a black hole it's just lies and horrific UX. This is my pe
by kevstev 8y ago
> What about that '3 mins away'? They're always 3 mins away for 10 minutes. Unless they fly close to a black hole it's just lies and horrific UX.
This is my personal peeve with Uber that drives me nuts. When Uber first came out, the wait was typically a bit longer, but they were honest and upfront about the wait. I had no problem with that. If the wait was 15 minutes, I might order a beer and enjoy the wait at the bar. Or if I am leaving from home, enjoy my couch as opposed to standing outside my building's lobby.
I feel like they bait you now by always saying a car is 2-3 minutes away. Then that wait turns to 8, which turns into 8 minutes where the car just sits at an intersection, then it starts counting down. It infuriates me, but hearing about the rest of their business practices, I guess its not surprising. I have adjusted my behavior by not cutting whatever I was doing short until they are a block or two away, but it just makes for such a worse experience- my original pitch to my friends when Uber was new was "now you can have a beer inside the bar and let the cab come to you instead of going outside and fighting for a cab." Its definitely better, but I now feel like I am fighting with the app/algorithm...