4 ms·

correct me if i'm wrong, but I thought "the Dell Guy" that comes is a 3rd party company? They'll come to your office and fix your machine, but I'm not sure that

correct me if i'm wrong, but I thought "the Dell Guy" that comes is a 3rd party company? They'll come to your office and fix your machine, but I'm not sure that guy is a Dell employee...

varjag 16y ago
No idea honestly. Our company has that "gold support" thing, so when something breaks, Dell dispatches a guy within a few hours. We deal only with Dell, not sure what is their employment/subcontracting structure is. I'm in Norway so it might be different anyway.
hubb 16y ago
my father was one of those guys for this area, and he didn't work for dell
jamesbritt 16y ago
The guy who came to fix my current laptop was a contractor. Also very concerned about my giving a nice service rating. (Which I did, because he was good.)
kjhgfkjmhng 16y ago
They are and the system demonstrates how badly it works compared to Apple. I had a Dell with a faulty touchpad - it took 12 TWELVE onsite visits to fix it. That included 2 visits where the tech had been given the wrong part and 2 to replace parts that had been broken by the previous tech. Every visit was a new person, none of them knew that the part they were swapping had already been swapped 6times before - until finally they stopped swapping the touchpad and replaced the motherboard. But the info that this release MB was faulty was all over the net - it was only Dell that was unaware of it.
- eitland 16y ago
  At one site where I worked we had somewhere between 20 and 30 Dell Optiplex desktops breaking down due to this http://www.badcaps.net/pages.php?vid=4 http://www.badcaps.net/pages.php?vid=4 Every time a skilled technician (InfoCare business support in Norway) would arrive within the time frame specified in the support contract, change the motherboard and make sure everything worked smoothly.
- varjag 16y ago
  Well here a lot of my friends had problems with Powerbooks and simply abysmal service from Apple, while Dell Norway for us was impeccable on several occasions. Can be just a regional thing.
sprout 16y ago
When you have high-quality documentation available to the public, you don't need specially trained engineers. Apple's secrecy creates an artificial scarcity which they can capitalize on.

correct me if i'm wrong, but I thought "the Dell Guy" that comes is a 3rd party company? They'll come to your office and fix your machine, but I'm not sure that guy is a Dell employee...

varjag 16y ago

No idea honestly. Our company has that "gold support" thing, so when something breaks, Dell dispatches a guy within a few hours. We deal only with Dell, not sure what is their employment/subcontracting structure is. I'm in Norway so it might be different anyway.

hubb 16y ago

my father was one of those guys for this area, and he didn't work for dell

jamesbritt 16y ago

The guy who came to fix my current laptop was a contractor. Also very concerned about my giving a nice service rating. (Which I did, because he was good.)

kjhgfkjmhng 16y ago

They are and the system demonstrates how badly it works compared to Apple. I had a Dell with a faulty touchpad - it took 12 TWELVE onsite visits to fix it. That included 2 visits where the tech had been given the wrong part and 2 to replace parts that had been broken by the previous tech. Every visit was a new person, none of them knew that the part they were swapping had already been swapped 6times before - until finally they stopped swapping the touchpad and replaced the motherboard. But the info that this release MB was faulty was all over the net - it was only Dell that was unaware of it.

eitland 16y ago
At one site where I worked we had somewhere between 20 and 30 Dell Optiplex desktops breaking down due to this http://www.badcaps.net/pages.php?vid=4 http://www.badcaps.net/pages.php?vid=4 Every time a skilled technician (InfoCare business support in Norway) would arrive within the time frame specified in the support contract, change the motherboard and make sure everything worked smoothly.
varjag 16y ago
Well here a lot of my friends had problems with Powerbooks and simply abysmal service from Apple, while Dell Norway for us was impeccable on several occasions. Can be just a regional thing.

sprout 16y ago

When you have high-quality documentation available to the public, you don't need specially trained engineers. Apple's secrecy creates an artificial scarcity which they can capitalize on.