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I wish that people would remember that "it's made by people" when they email customer support. Sometimes people can be so harsh.
by justinchen 16y ago
I wish that people would remember that "it's made by people" when they email customer support. Sometimes people can be so harsh.
- zacharycohn 16y agoAs someone who worked tech support for four years... this. That's why I always try to be as entertaining as possible (while still being clear and helping them solve my problem). I recently had to exchange a pair of pants that I really liked but didn't fit on an online store. I ended up describing receiving their pants "As if the mighty Norse god Thor himself rode down from Aesir with a lightning bolt in one hand and these pants in the other." I figure their lives are hard enough, might as well make them smile sometimes.
- dholowiski 16y agoI worked in technical support for 12 years. Yeah it's amazing how people treat other people over the phone or email.
- Dylanlacey 16y agoWorking in tech and retail showed me this. I decided to make it up to the world in general, in a small way. So now, every christmas, I find some of the services I use (like my bank, full of VERY helpful, friendly people) who have call centres active on Christmas day, and I ring them and say thanks and Merry Christmas. The only downside is occasionally someone will cry because a random stranger wished them a Merry Christmas because they're at work.
- dholowiski 16y agoThat's awesome. We had a customer who would call in about once a week just to say hi and thank us. It's not supposed to work this way - but I guarantee she got the best service of any of our customers. I once had a customer call me back after a bad call, and apologize for being rude. It did nearly make me cry.