As a CEO, I experience the same emotions when there is change at a strategic customer. It sucks, but it takes work to rebuild trust you thought was already earn

As a CEO, I experience the same emotions when there is change at a strategic customer. It sucks, but it takes work to rebuild trust you thought was already earned. The "new decision maker" has just inherited your product/solution and likely wants to establish their vision and network over yours. Start from scratch and re-earn their trust :-(