Well like I said... If your customers are seeing it as a service, then it is fine. However I also believe that notifying your customers and warning them that th

Well like I said... If your customers are seeing it as a service, then it is fine. However I also believe that notifying your customers and warning them that their cards will expire or that their subscription renewal/cancellation is pending would be good form. Relying on revenue that will come in only if your customers "forget" to cancel their subscriptions is just bad business IMHO. You see I have learned in my life that going an extra mile bears an unfathomable premium - as long as your product is actually required. The same goes for emails and calls - If the email is a product itself (what they require of your services) then by all means - You're not supposed to work for free are you? But then again we don't say "I sold five emails today". Of course you bill your customer for email and phone, you price it into your hourly rate, product price... whatever. But you don't go out and show it to them on balance. Whatever you have gained in transparency - you have lost on the grounds of appearing cheap or tight. This too I see as bad form.