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OMG "it's made of people"! Yeah it's a mindblow when you realize this. But it's not made of people who spend 6 hours a night watching tv. There has never been

OMG "it's made of people"! Yeah it's a mindblow when you realize this. But it's not made of people who spend 6 hours a night watching tv. There has never been a better time for creators, of all kind.

leon_ 16y ago
> But it's not made of people who spend 6 hours a night watching tv. Where's the difference to all the YouTube junkies who spend hours watching YT?
justinchen 16y ago
I wish that people would remember that "it's made by people" when they email customer support. Sometimes people can be so harsh.
- zacharycohn 16y ago
  As someone who worked tech support for four years... this. That's why I always try to be as entertaining as possible (while still being clear and helping them solve my problem). I recently had to exchange a pair of pants that I really liked but didn't fit on an online store. I ended up describing receiving their pants "As if the mighty Norse god Thor himself rode down from Aesir with a lightning bolt in one hand and these pants in the other." I figure their lives are hard enough, might as well make them smile sometimes.
- dholowiski 16y ago
  I worked in technical support for 12 years. Yeah it's amazing how people treat other people over the phone or email.
  - Dylanlacey 16y ago
    Working in tech and retail showed me this. I decided to make it up to the world in general, in a small way. So now, every christmas, I find some of the services I use (like my bank, full of VERY helpful, friendly people) who have call centres active on Christmas day, and I ring them and say thanks and Merry Christmas. The only downside is occasionally someone will cry because a random stranger wished them a Merry Christmas because they're at work.
    - dholowiski 16y ago
      That's awesome. We had a customer who would call in about once a week just to say hi and thank us. It's not supposed to work this way - but I guarantee she got the best service of any of our customers. I once had a customer call me back after a bad call, and apologize for being rude. It did nearly make me cry.

OMG "it's made of people"! Yeah it's a mindblow when you realize this. But it's not made of people who spend 6 hours a night watching tv. There has never been a better time for creators, of all kind.

leon_ 16y ago

> But it's not made of people who spend 6 hours a night watching tv. Where's the difference to all the YouTube junkies who spend hours watching YT?

justinchen 16y ago

I wish that people would remember that "it's made by people" when they email customer support. Sometimes people can be so harsh.

zacharycohn 16y ago
As someone who worked tech support for four years... this. That's why I always try to be as entertaining as possible (while still being clear and helping them solve my problem). I recently had to exchange a pair of pants that I really liked but didn't fit on an online store. I ended up describing receiving their pants "As if the mighty Norse god Thor himself rode down from Aesir with a lightning bolt in one hand and these pants in the other." I figure their lives are hard enough, might as well make them smile sometimes.
dholowiski 16y ago
I worked in technical support for 12 years. Yeah it's amazing how people treat other people over the phone or email.
- Dylanlacey 16y ago
  Working in tech and retail showed me this. I decided to make it up to the world in general, in a small way. So now, every christmas, I find some of the services I use (like my bank, full of VERY helpful, friendly people) who have call centres active on Christmas day, and I ring them and say thanks and Merry Christmas. The only downside is occasionally someone will cry because a random stranger wished them a Merry Christmas because they're at work.
  - dholowiski 16y ago
    That's awesome. We had a customer who would call in about once a week just to say hi and thank us. It's not supposed to work this way - but I guarantee she got the best service of any of our customers. I once had a customer call me back after a bad call, and apologize for being rude. It did nearly make me cry.