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I do wish the smart reply could pick out the intended recepient's name, or have the ability to pick it off of a drop down / additional three options. I can see

I do wish the smart reply could pick out the intended recepient's name, or have the ability to pick it off of a drop down / additional three options. I can see people considering smart replies to be inauthentic, but all I need to say is "Thanks X!" or "That's great X", and get back to whatever else I was doing. The four maxims in the article are really spot on.

Casseres 8y ago
Some people might find that too creepy or think Google is "reading" their emails.
- tareqak 8y ago
  The smart reply feature is already doing just that. If they aren't going to stop and we can't make them, then they could at least add the finishing touches to the feature.