I've done this, multiple times, when the airline I frequently fly follows up after a flight. I've noticed that they're pretty good with their timing such that t

I've done this, multiple times, when the airline I frequently fly follows up after a flight. I've noticed that they're pretty good with their timing such that they'll expedite the survey trigger after a flight that had a delay or some other kind of issue. As someone who flies this particular airline a lot, it's nice being able to voice my exact issues in a nuanced manner while also singling out what worked well. I do this with hope and expectation that my voice will be heard and may influence future decisions.