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As a government or large enterprise, you should get a support contract with the provider and have a dedicated support to contact. Don't get it wrong. AWS is th
by user5994461 8y ago
As a government or large enterprise, you should get a support contract with the provider and have a dedicated support to contact.
Don't get it wrong. AWS is the exact same thing as Google. All you will is log a ticket and receive an automated ack by the next day.
- Cort3z 8y agoYou are incorrect about aws. If your pay for business support, and something is happening to your production environment, they are on a call with you in less than an hour.
- user5994461 8y agoHow could I be incorrect when that's exactly what I said? You gotta pay for a support contract to have any meaningful support.
- Scriptor 8y agoYou also said that all you would get was an "automated ack". This seems to not be the case if aws provides an on-call support engineer.
- joshuamorton 8y agoI think the point is that that only happens if you have a contract. With GCP you can also get an oncall support engineer if you're large enough.