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I use AWS free tier and get customer support through email, but thats not the case with GCP. Do they provide free email support? If you are an early stage star

by vira28 8y ago

I use AWS free tier and get customer support through email, but thats not the case with GCP. Do they provide free email support? If you are an early stage startup can you afford their 200/Month support, when your entire GCP bill is under $1. However, that doesn't mean you don't have to support them.

dpark 8y ago
If 200/month is an issue, then you aren’t an “early stage startup”. You’re running a hobby project.
- deleted 8y ago
  [deleted]
- vira28 8y ago
  Okay. Lets say its an hobby project, but do you understand those today's hobby projects are tomorrow's mature startup?
  - dpark 8y ago
    No, I understand that most hobby projects are just hobbies and Google/Amazon/etc are under no obligation to provide support for hobbies that are literally a net cost to them. I'm glad AWS's free tier is working for you, but complaining that Google doesn't want to give you free capacity for your business and then also provide you free support for that business is pretty absurd.
- chmod775 8y ago
  You know there's 1-man "start ups"/companies out there that serve more users than 99.5% of VC startups ever will, which earn their owner a very livable wage, but who still can't afford a 500 bucks business support plan on all of the 20 services they use. If you've got VC money to blow so you can pretend your SaaS toy can feed 500 people while having money left to throw at things, that's cool. Just remember that other people might be running sustainable businesses.
  - marmaduke 8y ago
    If a comment reflects the median, it doesn’t address outliers.
    - randomsearch 8y ago
      "Startups" in the YC sense _are_ the outliers.
  - dpark 8y ago
    > You know there's 1-man "start ups"...can't afford a 500 bucks business support plan on all of the 20 services they use. And just like that you turned a $200/month bill into a $10k/month strawman. > Just remember that other people might be running sustainable businesses. Why are you pretending that a startup that can't afford $200/month is a "sustainable businesses"?
    - chmod775 8y ago
      There are literally millions of small 1-2 people business that make less than 10k in profits. I mean sure, they could go and probably afford to waste $200 extra on something random that will be useless to them most of the time, but that money is going straight out of their paycheck. You don't remain profitable though by repeatedly making bad decisions like that. Which was my point. Running a (small) profitable business is about making the right decisions consistently, and if you're likely to waste money on one thing, you're also likely to waste it on the 19 other similar things. Maybe speak to literally anyone you know who is running a small businesses if you want to know more. Yes that includes your local small stores on your street. At the end of the day you probably pissed off quite a few people on here when you called their livelihood a hobby project.
      - dpark 8y ago
        The scenario being discussed was building a company on top of GCP and being unable to afford $200/month for support costs. Tell me what “mom and pop” shops are pulling in $10k/month from GCP-based software but are unwilling/unable to pay $200/month for the very thing that underpins their livelihoods? This is akin to saying that a mom and pop laundromat can’t afford insurance, or shouldn’t because they won’t frequently need it. You’re trying to equate small businesses with hobbies. You’ve now resorted to straw men, slippery slopes, and false equivalency. Maybe consider that if you have to distort the situation this much to make your point, you might just be wrong. > At the end of the day you probably pissed off quite a few people on here when you called their livelihood a hobby project. I didn’t say anything about anyone’s livelihood. You’re the one pretending that small businesses bringing home $120k/year can’t afford a $200 monthly support bill. I bet the guy who started this thread about GCP’s support cost has made a sum total of <$1000 from his “startup”. Likely <$10. Hobby. I don’t care if “quite a few people” got pissed about my comment. People with egos that delicate shouldn’t use social media.
pentium10 8y ago
Yes, they provide using the public issue tracker. We have been used it with success.
- vira28 8y ago
  Thanks. I am aware of that issue tracker. Its not an actual support portal (or at least the support I am expecting)
  - dvdgsng 8y ago
    I'm curious, how much support DO you expect when using the free tier only?

by vira28 8y ago

dpark 8y ago

If 200/month is an issue, then you aren’t an “early stage startup”. You’re running a hobby project.

deleted 8y ago
[deleted]
vira28 8y ago
Okay. Lets say its an hobby project, but do you understand those today's hobby projects are tomorrow's mature startup?
- dpark 8y ago
  No, I understand that most hobby projects are just hobbies and Google/Amazon/etc are under no obligation to provide support for hobbies that are literally a net cost to them. I'm glad AWS's free tier is working for you, but complaining that Google doesn't want to give you free capacity for your business and then also provide you free support for that business is pretty absurd.
chmod775 8y ago
You know there's 1-man "start ups"/companies out there that serve more users than 99.5% of VC startups ever will, which earn their owner a very livable wage, but who still can't afford a 500 bucks business support plan on all of the 20 services they use. If you've got VC money to blow so you can pretend your SaaS toy can feed 500 people while having money left to throw at things, that's cool. Just remember that other people might be running sustainable businesses.
- marmaduke 8y ago
  If a comment reflects the median, it doesn’t address outliers.
  - randomsearch 8y ago
    "Startups" in the YC sense _are_ the outliers.
- dpark 8y ago
  > You know there's 1-man "start ups"...can't afford a 500 bucks business support plan on all of the 20 services they use. And just like that you turned a $200/month bill into a $10k/month strawman. > Just remember that other people might be running sustainable businesses. Why are you pretending that a startup that can't afford $200/month is a "sustainable businesses"?
  - chmod775 8y ago
    There are literally millions of small 1-2 people business that make less than 10k in profits. I mean sure, they could go and probably afford to waste $200 extra on something random that will be useless to them most of the time, but that money is going straight out of their paycheck. You don't remain profitable though by repeatedly making bad decisions like that. Which was my point. Running a (small) profitable business is about making the right decisions consistently, and if you're likely to waste money on one thing, you're also likely to waste it on the 19 other similar things. Maybe speak to literally anyone you know who is running a small businesses if you want to know more. Yes that includes your local small stores on your street. At the end of the day you probably pissed off quite a few people on here when you called their livelihood a hobby project.
    - dpark 8y ago
      The scenario being discussed was building a company on top of GCP and being unable to afford $200/month for support costs. Tell me what “mom and pop” shops are pulling in $10k/month from GCP-based software but are unwilling/unable to pay $200/month for the very thing that underpins their livelihoods? This is akin to saying that a mom and pop laundromat can’t afford insurance, or shouldn’t because they won’t frequently need it. You’re trying to equate small businesses with hobbies. You’ve now resorted to straw men, slippery slopes, and false equivalency. Maybe consider that if you have to distort the situation this much to make your point, you might just be wrong. > At the end of the day you probably pissed off quite a few people on here when you called their livelihood a hobby project. I didn’t say anything about anyone’s livelihood. You’re the one pretending that small businesses bringing home $120k/year can’t afford a $200 monthly support bill. I bet the guy who started this thread about GCP’s support cost has made a sum total of <$1000 from his “startup”. Likely <$10. Hobby. I don’t care if “quite a few people” got pissed about my comment. People with egos that delicate shouldn’t use social media.

pentium10 8y ago

Yes, they provide using the public issue tracker. We have been used it with success.

vira28 8y ago
Thanks. I am aware of that issue tracker. Its not an actual support portal (or at least the support I am expecting)
- dvdgsng 8y ago
  I'm curious, how much support DO you expect when using the free tier only?