80% of my support experiences are laughably bad. 20% of my support experiences are amazing. Fortunately, I don't require decent support to keep my service run

80% of my support experiences are laughably bad. 20% of my support experiences are amazing. Fortunately, I don't require decent support to keep my service running. My sales rep tells me that he's aware of the problem. I speculate it's simply the result of GCP trying to grow the org very quickly.