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Compare Amazon's responses during their S3 outage: https://www.theregister.co.uk/2017/03/01/aws_s3_outage/ https://www.theregister.co.uk/2017/03/01/aws_s3_outag
by doodliego 8y ago
Compare Amazon's responses during their S3 outage:
https://www.theregister.co.uk/2017/03/01/aws_s3_outage/ https://www.theregister.co.uk/2017/03/01/aws_s3_outage/ (toward the bottom)
What's the better communication plan: detailed, hourly updates or terse, one-line blog posts scattered across several days?
- joshuamorton 8y agoI think this comes down to the two outages being not at all similar. An s3 outage affects practically every Amazon customer. This affects a relatively small number of go customers. And I'm confused about what was good about that response. That article is about how the s3 outage caused so many issues that Amazon couldn't update their status dashboard to inform users at all.