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We are GCP customers for the last couple of years. We use other cloud platforms(AWS, IBM, Oracle, OrionVM) too. We don't use GKE but use rancher/kubernetes comb

We are GCP customers for the last couple of years. We use other cloud platforms(AWS, IBM, Oracle, OrionVM) too. We don't use GKE but use rancher/kubernetes combo on their standard platform. So far GCP is the best, hands down in terms of stability. We never had a single outage or maintenance downtime notification till now. We are power users but our monitoring didn't pick any anomaly so i don't think this issue had rampant impact on other services. But i find it concerning that they provided very little update on what went wrong. I also think its better to expect nil support out of any big cloud provider if you don't have paid support. Funny how all these big cloud providers think you are not eligible for support de-facto. Sigh.

rogerkirkness 8y ago
I agree with this. Compared to AWS, when Google says it's down, it's down, and that's rare. When they say it's up, it's up.
ToFab123 8y ago
I don't understand why someone would choose to deploy anything mission critical without having an support contract with the ISP, the manufacturer of the the software etc.
- marcinzm 8y ago
  Simple, the cost of an outage is less than the cost of a support contract. Very few things are really mission critical as in they can never go down. Rather they simply have a cost to going down and you can choose to pay that one way or another.
  - jjeaff 8y ago
    And it's not like having a support contract precludes you from downtime.
- navinsylvester 8y ago
  I transitioned from collocation to self managed remote server farm and then onto self managed remote vms. All these providers provided de-facto support whether we opted for one or not. You can go to their portal and raise a ticket. I am not saying with vast numbers its feasible but big cloud providers don't even give you the opportunity to raise a ticket if its their fault. There is a price you pay extra when you opt for any one of them but many don't realize. Having said that - almost all the time, our skilled expertise is better than their initial two level of support staff. We realized it early so we handle it better by going over the documentation and making our code resilient since all cloud platforms have some limit or another since overselling in a region is something they can't avoid. Going multiple regions across when you handle these exceptions is the only way through.
- StreamBright 8y ago
  Or why chose an error prone technology?
vira28 8y ago
I use AWS free tier and get customer support through email, but thats not the case with GCP. Do they provide free email support? If you are an early stage startup can you afford their 200/Month support, when your entire GCP bill is under $1. However, that doesn't mean you don't have to support them.
- dpark 8y ago
  If 200/month is an issue, then you aren’t an “early stage startup”. You’re running a hobby project.
  - deleted 8y ago
    [deleted]
  - vira28 8y ago
    Okay. Lets say its an hobby project, but do you understand those today's hobby projects are tomorrow's mature startup?
    - dpark 8y ago
      No, I understand that most hobby projects are just hobbies and Google/Amazon/etc are under no obligation to provide support for hobbies that are literally a net cost to them. I'm glad AWS's free tier is working for you, but complaining that Google doesn't want to give you free capacity for your business and then also provide you free support for that business is pretty absurd.
  - chmod775 8y ago
    You know there's 1-man "start ups"/companies out there that serve more users than 99.5% of VC startups ever will, which earn their owner a very livable wage, but who still can't afford a 500 bucks business support plan on all of the 20 services they use. If you've got VC money to blow so you can pretend your SaaS toy can feed 500 people while having money left to throw at things, that's cool. Just remember that other people might be running sustainable businesses.

rogerkirkness 8y ago

I agree with this. Compared to AWS, when Google says it's down, it's down, and that's rare. When they say it's up, it's up.

ToFab123 8y ago

I don't understand why someone would choose to deploy anything mission critical without having an support contract with the ISP, the manufacturer of the the software etc.

marcinzm 8y ago
Simple, the cost of an outage is less than the cost of a support contract. Very few things are really mission critical as in they can never go down. Rather they simply have a cost to going down and you can choose to pay that one way or another.
- jjeaff 8y ago
  And it's not like having a support contract precludes you from downtime.
navinsylvester 8y ago
I transitioned from collocation to self managed remote server farm and then onto self managed remote vms. All these providers provided de-facto support whether we opted for one or not. You can go to their portal and raise a ticket. I am not saying with vast numbers its feasible but big cloud providers don't even give you the opportunity to raise a ticket if its their fault. There is a price you pay extra when you opt for any one of them but many don't realize. Having said that - almost all the time, our skilled expertise is better than their initial two level of support staff. We realized it early so we handle it better by going over the documentation and making our code resilient since all cloud platforms have some limit or another since overselling in a region is something they can't avoid. Going multiple regions across when you handle these exceptions is the only way through.
StreamBright 8y ago
Or why chose an error prone technology?

vira28 8y ago

I use AWS free tier and get customer support through email, but thats not the case with GCP. Do they provide free email support? If you are an early stage startup can you afford their 200/Month support, when your entire GCP bill is under $1. However, that doesn't mean you don't have to support them.

dpark 8y ago
If 200/month is an issue, then you aren’t an “early stage startup”. You’re running a hobby project.
- deleted 8y ago
  [deleted]
- vira28 8y ago
  Okay. Lets say its an hobby project, but do you understand those today's hobby projects are tomorrow's mature startup?
  - dpark 8y ago
    No, I understand that most hobby projects are just hobbies and Google/Amazon/etc are under no obligation to provide support for hobbies that are literally a net cost to them. I'm glad AWS's free tier is working for you, but complaining that Google doesn't want to give you free capacity for your business and then also provide you free support for that business is pretty absurd.
- chmod775 8y ago
  You know there's 1-man "start ups"/companies out there that serve more users than 99.5% of VC startups ever will, which earn their owner a very livable wage, but who still can't afford a 500 bucks business support plan on all of the 20 services they use. If you've got VC money to blow so you can pretend your SaaS toy can feed 500 people while having money left to throw at things, that's cool. Just remember that other people might be running sustainable businesses.