I totally heard that when trying to get engineer attention to YouTube Premium’s frequent “download errors” due to their transcoding-on-the-fly (or something). I

I totally heard that when trying to get engineer attention to YouTube Premium’s frequent “download errors” due to their transcoding-on-the-fly (or something). I was telling a support rep I had evidence that if I switched the setting from standard to high def (or vice versa) that the error would go away, but I could reproduce it with the same video, and thought it was a CDN/transcode issue. They kept marking the ticket as “unable to reproduce” and I had to wonder — as a paying customer, don’t they have analytics on my phone that would show exactly the request I was making which was failing in their logs? And if they saw it succeed, why not tell me the problem was my ISP? I’d have been happy to follow up... but nothing’s ever wrong in Google-land. :/