Trying one thing, not achieving that one, but achieving another bad thing in the process. How is that not failing ? Upwork has been in the news more than enoug

Trying one thing, not achieving that one, but achieving another bad thing in the process. How is that not failing ? Upwork has been in the news more than enough to make it VERY clear that if there's any kind of organisation that needs to be prevented from exploiting others, it's Upwork.