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Then why didn't they "just" say so when pressed multiple times about it?

• gojomo 8y ago
  They ultimately did, and it seems like it may not have taken more than a day or half-day for him to get his (ultimately unsatisfying) answer. Sometimes handling exceptional situations takes a day! If many Upworkers are hitting this, then more automation and coverage in public FAQs would be appropriate. But if very few are, or it's a new policy that's fluid and involves case-by-case review, then maybe a day or two clarity is fine for now, even though it caused anger in this one case. Wallace wasn't blocked from all work: just that one buyer, where Upwork's expertise – expertise that Upwork's customers are paying for, to cover their legal risks – flagged a potential "contractor rules" compliance problem.
  • salvar 8y ago
    I didn't see anything in the tweetstorm indicating that this only took a day for Mr. Wallace. Do you have a link to where you got that impression?