> Because one costumer decided he wanted to have his laptop repaired instead of the Apple's usual practice of giving a refurbished device? I have no idea what

> Because one costumer decided he wanted to have his laptop repaired instead of the Apple's usual practice of giving a refurbished device? I have no idea what you're talking about here..? It's not whether they repair or give you a new one, but them right out refusing to deal with it.