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> Still, I'm glad that Apple are still the sort of company that replace the whole machine in these situations Huh, in Norway there are multiple cases of them r

> Still, I'm glad that Apple are still the sort of company that replace the whole machine in these situations Huh, in Norway there are multiple cases of them refusing to follow the law when it comes to repairs. Norway has good consumer protection laws, better than the guarantee most companies provide, and Apple is known for not honoring this.

jotm 8y ago
Ignore that, ~~peasant~~ valued customer, keep buying Apple!
bunnycorn 8y ago
> Apple is known for not honoring this. Because one costumer decided he wanted to have his laptop repaired instead of the Apple's usual practice of giving a refurbished device? That's not what most people want. I would rather have a refurb that is better wear and tear state than my device, and has a new battery, than have my previous device repaired. I have no affection for pieces of plastic and aluminum.
- sumedh 8y ago
  > That's not what most people want. How exactly do you know this? I would imagine lot of people want their own device repaired.
- maaaats 8y ago
  > Because one costumer decided he wanted to have his laptop repaired instead of the Apple's usual practice of giving a refurbished device? I have no idea what you're talking about here..? It's not whether they repair or give you a new one, but them right out refusing to deal with it.
2muchcoffeeman 8y ago
Apple repairs is weirdly inconsistent. I’ve heard horror stories. But my own experience has always been good. Myself and a friend have had devices replaced within the warranty period free of charge even though it was clearly our faults.
- maaaats 8y ago
  The problem is when you're outside Apple's warranty, but still inside what the law in EU/Norway gives you. Then they aren't as friendly. For instance, most electronic devices have 5 years warranty by law here, then it doesn't matter if some company says they give 2 years guarantee. They still have to fix it after 4 years if it breaks.

jotm 8y ago

Ignore that, ~~peasant~~ valued customer, keep buying Apple!

bunnycorn 8y ago

> Apple is known for not honoring this. Because one costumer decided he wanted to have his laptop repaired instead of the Apple's usual practice of giving a refurbished device? That's not what most people want. I would rather have a refurb that is better wear and tear state than my device, and has a new battery, than have my previous device repaired. I have no affection for pieces of plastic and aluminum.

sumedh 8y ago
> That's not what most people want. How exactly do you know this? I would imagine lot of people want their own device repaired.
maaaats 8y ago
> Because one costumer decided he wanted to have his laptop repaired instead of the Apple's usual practice of giving a refurbished device? I have no idea what you're talking about here..? It's not whether they repair or give you a new one, but them right out refusing to deal with it.

2muchcoffeeman 8y ago

Apple repairs is weirdly inconsistent. I’ve heard horror stories. But my own experience has always been good. Myself and a friend have had devices replaced within the warranty period free of charge even though it was clearly our faults.

maaaats 8y ago
The problem is when you're outside Apple's warranty, but still inside what the law in EU/Norway gives you. Then they aren't as friendly. For instance, most electronic devices have 5 years warranty by law here, then it doesn't matter if some company says they give 2 years guarantee. They still have to fix it after 4 years if it breaks.