3 ms·

That's an interesting agreement by Apple, how much more business do they gain? I simply would never buy from Amazon, not just because of the risk of counterfeit

by danso 8y ago

That's an interesting agreement by Apple, how much more business do they gain? I simply would never buy from Amazon, not just because of the risk of counterfeit, but because Apple's online ordering is already so good. And it's a bit easier to find my receipts/purchase history when trying to get a product fixed or replaced at the store.

petra 8y ago
Amazon has the best logistics , on many of Apple's key markets. This contributes to a wow experience and better supply chain optimization. Also, Amazon is where the customers are at.
reaperducer 8y ago
how much more business do they gain? Possibly some. There are people who head for the refurbished gear first. In years past, Apple hid the refurbished sections of its web site. You had to navigate a pretty dark pattern to get there, and it wasn't available at all on the app. Today there's a link right in the apple.com footer, and refurbs right in the Apple Store app. I've purchased refurbished Apple gear in the past (mostly Airports) because it's cheaper than new, but comes with the same warranty as new gear. Plus, there's a certain amount of confidence that comes from buying it from Apple that I don't get from some RandomBigGood_real_Apple_dealzez on Amazon.
giarc 8y ago
The problem is that not everyone knows who they are buying from. Take this listing as an example [1], it is a MacBook Air and it even says "By Apple". But that doesn't mean it's being sold by Apple, just that it's an Apple product. The seller is actually GainSaver who has 60% lifetime negative review score (based on only 5 reviews). The name GainSaver is written in size 12 font in a single place on the listing (Apple is listed 14 times). So customers could potentially buy this product, think they are buying an "Apple Refurbished" product and when it doesn't work, turn up at an Apple store expecting them to service it (which they will do, but for a cost). Doesn't make for a great customer experience. On a personal note, I've looked on Amazon a few times for a refurbished iPhone and have walked away a bunch of times since it all seems so sketchy. 1. https://www.amazon.ca/Apple-MacBook-MJVE2LL-13-3-Inch-Refurbished/dp/B013HD3INW/ref=sr_1_2_sspa?s=pc&ie=UTF8&qid=1541887370&sr=1-2-spons&keywords=macbook+air&psc=1 https://www.amazon.ca/Apple-MacBook-MJVE2LL-13-3-Inch-Refurb...
- deleted 8y ago
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r00fus 8y ago
I presume they'll gain more trust from their customer base. Cheap knockoffs available make Apple's high prices look astronomically large.

by danso 8y ago

petra 8y ago

Amazon has the best logistics , on many of Apple's key markets. This contributes to a wow experience and better supply chain optimization. Also, Amazon is where the customers are at.

reaperducer 8y ago

how much more business do they gain? Possibly some. There are people who head for the refurbished gear first. In years past, Apple hid the refurbished sections of its web site. You had to navigate a pretty dark pattern to get there, and it wasn't available at all on the app. Today there's a link right in the apple.com footer, and refurbs right in the Apple Store app. I've purchased refurbished Apple gear in the past (mostly Airports) because it's cheaper than new, but comes with the same warranty as new gear. Plus, there's a certain amount of confidence that comes from buying it from Apple that I don't get from some RandomBigGood_real_Apple_dealzez on Amazon.

giarc 8y ago

The problem is that not everyone knows who they are buying from. Take this listing as an example [1], it is a MacBook Air and it even says "By Apple". But that doesn't mean it's being sold by Apple, just that it's an Apple product. The seller is actually GainSaver who has 60% lifetime negative review score (based on only 5 reviews). The name GainSaver is written in size 12 font in a single place on the listing (Apple is listed 14 times). So customers could potentially buy this product, think they are buying an "Apple Refurbished" product and when it doesn't work, turn up at an Apple store expecting them to service it (which they will do, but for a cost). Doesn't make for a great customer experience. On a personal note, I've looked on Amazon a few times for a refurbished iPhone and have walked away a bunch of times since it all seems so sketchy. 1. https://www.amazon.ca/Apple-MacBook-MJVE2LL-13-3-Inch-Refurbished/dp/B013HD3INW/ref=sr_1_2_sspa?s=pc&ie=UTF8&qid=1541887370&sr=1-2-spons&keywords=macbook+air&psc=1 https://www.amazon.ca/Apple-MacBook-MJVE2LL-13-3-Inch-Refurb...

deleted 8y ago
[deleted]

r00fus 8y ago

I presume they'll gain more trust from their customer base. Cheap knockoffs available make Apple's high prices look astronomically large.