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For some reason I have added intercom.io on my NoScript in the past. I DuckDuckGo-ed it and it returns: "Intercom is a priceless tool that helps us drive Sales

For some reason I have added intercom.io on my NoScript in the past. I DuckDuckGo-ed it and it returns: "Intercom is a priceless tool that helps us drive Sales and Support through every step of the funnel." I now will add sentry.io in my AdBlock+ list. I am getting a login in screen with nothing else. I value my privacy over your service. But I sincerely wish you the best on your endeavors.

johannesbeil 8y ago
Thanks! Sorry to hear, but we need those tools. We are an EU company and thereby regulated by GDPR, so we are obligated to treat your data very responsibly. You can learn more about the product (without intercom and sentry) on our blog: https://medium.com/amie-ai/amie-use-case-data-driven-winemaking-62a7570dae8b https://medium.com/amie-ai/amie-use-case-data-driven-winemak... Feel free to get in touch!
- nerdponx 8y ago
  It's not you, it's Intercom and Sentry that they don't trust.
- dotancohen 8y ago
  Not GP, but this is exactly the reply that I was hoping to hear. The GDPR has done more for human rights for the masses than any other initiative in the past 70 years.
  - johannesbeil 8y ago
    Agreed!
  - curiousgal 8y ago
    >The GDPR has done more for human rights for the masses than any other initiative in the past 70 years. Talk about being egocentric. The world has larger parts that don't even have access to Internet.
    - elliekelly 8y ago
      Internet access shouldn't be a threshold issue when it comes to data privacy rights. Facebook, for example, likely has a fair amount of personal data about a lot of people who don't have meaningful internet access. Something as simple as their contact information being saved in the phone of someone who uses Facebook mobile is enough for the company to create a "shadow profile" for them. That kind of data collection doesn't benefit the data owner by providing a "free" service in exchange for their information and it occurs entirely without their knowledge or consent. This is exactly the kind of privacy violation GDPR seeks to curtail and I think the benefits can and do extend to the global masses more than most people realize.
  - zmk_ 8y ago
    I'd say marriage equality goes deeper than GDPR.
  - billfruit 8y ago
    And also forced many websites to open with a popup 'Do you want to accept cookies?'. To the uninformed, could be a very mysterious message.
    - Tarq0n 8y ago
      Cookie warnings are not GDPR but previous legislation.
  - Devasta 8y ago
    ...Black people couldn't vote in the US 70 years ago.
    - dragonwriter 8y ago
      > ...Black people couldn't vote in the US 70 years ago. Black people have been guaranteed equal voting rights in theory since the 15th amendment was ratified in 1870, which was 148 years ago. (And free black citizens existed and could vote in parts of the USA before that.) Black people since then have faced practical barriers to equal voting in many parts of the country, continuing to the present day.
  - dymk 8y ago
    I think the Rust Code of Conduct might beat GDPR
- zmk_ 8y ago
  I found it hard to figure out where this could fit in my job as a researcher. I mean even a potential use case. I was ready to give up, but since you are EU based I'll try harder now.
nerdponx 8y ago
Intercom is just a chat widget (and backend system) for customer support / sales, and Sentry is a kind of hosted error log. You can read both of their privacy policies. https://www.intercom.com/terms-and-policies#privacy https://www.intercom.com/terms-and-policies#privacy https://sentry.io/terms/ https://sentry.io/terms/ Also if you're going to be a privacy zealot you might as well switch to uBlock Origin over Adblock+.
- prepend 8y ago
  Is a chatbot necessary for your product to work? Is it possible to see and test your product without these adins? Seems odd that a blank screen is what happens when your chat widget / hosted error log doesn’t work.
  - nerdponx 8y ago
    It's not (necessarily) a chat bot. I worked at a company that used Intercom, there were actually customer support reps responding to inquiries. It was actually a nice platform for triaging inquiries and support requests. You could even have side-conversations among employees in it, e.g. when one of our models gave weird predictions they would tag me in the conversation so I could tell them how to respond to the customer. That said, having your website break when it's not loaded is bad.
  - johannesbeil 8y ago
    No, if you have cookies disabled it can't log on to the live demo. As mentioned before, it's not a chatbot, it is just a way for you to get in touch with us right out of the app without opening an email client. If we are around we will also answer in the chat directly.
btashton 8y ago
I really don't understand why you are blocking Sentry, it's for error/exception logging and makes the developers behind the product so much faster at fixing stange issues that you might run into.

johannesbeil 8y ago

Thanks! Sorry to hear, but we need those tools. We are an EU company and thereby regulated by GDPR, so we are obligated to treat your data very responsibly. You can learn more about the product (without intercom and sentry) on our blog: https://medium.com/amie-ai/amie-use-case-data-driven-winemaking-62a7570dae8b https://medium.com/amie-ai/amie-use-case-data-driven-winemak... Feel free to get in touch!

nerdponx 8y ago
It's not you, it's Intercom and Sentry that they don't trust.
dotancohen 8y ago
Not GP, but this is exactly the reply that I was hoping to hear. The GDPR has done more for human rights for the masses than any other initiative in the past 70 years.
- johannesbeil 8y ago
  Agreed!
- curiousgal 8y ago
  >The GDPR has done more for human rights for the masses than any other initiative in the past 70 years. Talk about being egocentric. The world has larger parts that don't even have access to Internet.
  - elliekelly 8y ago
    Internet access shouldn't be a threshold issue when it comes to data privacy rights. Facebook, for example, likely has a fair amount of personal data about a lot of people who don't have meaningful internet access. Something as simple as their contact information being saved in the phone of someone who uses Facebook mobile is enough for the company to create a "shadow profile" for them. That kind of data collection doesn't benefit the data owner by providing a "free" service in exchange for their information and it occurs entirely without their knowledge or consent. This is exactly the kind of privacy violation GDPR seeks to curtail and I think the benefits can and do extend to the global masses more than most people realize.
- zmk_ 8y ago
  I'd say marriage equality goes deeper than GDPR.
- billfruit 8y ago
  And also forced many websites to open with a popup 'Do you want to accept cookies?'. To the uninformed, could be a very mysterious message.
  - Tarq0n 8y ago
    Cookie warnings are not GDPR but previous legislation.
- Devasta 8y ago
  ...Black people couldn't vote in the US 70 years ago.
  - dragonwriter 8y ago
    > ...Black people couldn't vote in the US 70 years ago. Black people have been guaranteed equal voting rights in theory since the 15th amendment was ratified in 1870, which was 148 years ago. (And free black citizens existed and could vote in parts of the USA before that.) Black people since then have faced practical barriers to equal voting in many parts of the country, continuing to the present day.
- dymk 8y ago
  I think the Rust Code of Conduct might beat GDPR
zmk_ 8y ago
I found it hard to figure out where this could fit in my job as a researcher. I mean even a potential use case. I was ready to give up, but since you are EU based I'll try harder now.

nerdponx 8y ago

Intercom is just a chat widget (and backend system) for customer support / sales, and Sentry is a kind of hosted error log. You can read both of their privacy policies. https://www.intercom.com/terms-and-policies#privacy https://www.intercom.com/terms-and-policies#privacy https://sentry.io/terms/ https://sentry.io/terms/ Also if you're going to be a privacy zealot you might as well switch to uBlock Origin over Adblock+.

prepend 8y ago
Is a chatbot necessary for your product to work? Is it possible to see and test your product without these adins? Seems odd that a blank screen is what happens when your chat widget / hosted error log doesn’t work.
- nerdponx 8y ago
  It's not (necessarily) a chat bot. I worked at a company that used Intercom, there were actually customer support reps responding to inquiries. It was actually a nice platform for triaging inquiries and support requests. You could even have side-conversations among employees in it, e.g. when one of our models gave weird predictions they would tag me in the conversation so I could tell them how to respond to the customer. That said, having your website break when it's not loaded is bad.
- johannesbeil 8y ago
  No, if you have cookies disabled it can't log on to the live demo. As mentioned before, it's not a chatbot, it is just a way for you to get in touch with us right out of the app without opening an email client. If we are around we will also answer in the chat directly.

btashton 8y ago

I really don't understand why you are blocking Sentry, it's for error/exception logging and makes the developers behind the product so much faster at fixing stange issues that you might run into.