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A quota would be a documented mandate to engage in illegal behavior, while the OKRs will just encourage lower-level employees into doing illegal behavior withou
by ThrustVectoring 8y ago
A quota would be a documented mandate to engage in illegal behavior, while the OKRs will just encourage lower-level employees into doing illegal behavior without the documentation and the corporate liability.
Remember Wells Fargo and how their sales mandates lead to retail bankers opening up fraudulent accounts? Same concept. Don't demand anything specific, just demand that something be done and apply rewards and punishments appropriately.