I've done this, almost exactly, with a client by using Redmine rather than email. Forcing communication through the web interface, but sending notifications via

I've done this, almost exactly, with a client by using Redmine rather than email. Forcing communication through the web interface, but sending notifications via email. It worked really well. And folk (all non-tech) adjusted very quickly, since they benefited from lots of shared info. It also has a wiki and file storage, and folk started using these without them ever being mentioned. Kinda supports the idea of: give folk the tools and let them get on with it. (I am not recommending Redmine, per se, it was just what I grabbed to quickly bring sanity to an out of control situation at the time. It's not bad, though.)