> Harassing retail staff Asking to speak to a manager is not harassment. > Instead you should have called the TIO, ACCC or escalated via email. Not all of th

> Harassing retail staff Asking to speak to a manager is not harassment. > Instead you should have called the TIO, ACCC or escalated via email. Not all of these are obvious actions when you're owed money and not getting a response from the obvious first lines of communication. Walking into a shop and asking to speak to a manager is, however, a natural next step. > The customer service issues at Telstra are incredibly deep and complex. That's not the fault of the customer. > Telstra may not have a great customer service reputation. But they are one of the most revered telcos globally. I've seen no evidence to support that in my line of work. Maybe "most revered in Asia" or "Australia" would be more accurate? Either way, "most revered telcos globally" is clearly an exaggeration. > And they will do it again with 5G. Pure speculation. Plus I happen to know a telco who's already begun the process of rolling out 5G transmitters. But I cannot say any more than that.