Yeah, that's the most interesting disconnect I've seen working in enterprise software. Your customers have never heard of Twitter, but they might still use a fa

Yeah, that's the most interesting disconnect I've seen working in enterprise software. Your customers have never heard of Twitter, but they might still use a fax machine on a regular basis. Our market is nonprofits and state and local governments, and the other surprising factor has been the sheer length of the sales cycle. Sales that come in at less than a year are the quick ones.