Absolutely. With email, business knowledge gets hidden in someone's inbox. It's of absolutely no value to the business in there. It's a hard sell to get a busi

Absolutely. With email, business knowledge gets hidden in someone's inbox. It's of absolutely no value to the business in there. It's a hard sell to get a business to change its behaviour and keep its information elsewhere where it can be shared for the greater good. It's a big problem for a business.