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Except that's not really what break-fix support covers. Specifically, support doesn't typically touch your infrastructure; it provides advice, documentation and
by kikoreis 8y ago
Except that's not really what break-fix support covers. Specifically, support doesn't typically touch your infrastructure; it provides advice, documentation and patches which a local team needs to actually implement.
- AzMoo_ 8y agoAdvice is the key here. If you're in a situation where literally your entire team goes then you've probably got bigger problems, but when you lose some key people having professional support available to guide your juniors is beyond useful.