I see. I used to do that but someone told me that telling them about books that were common knowledge just sounded condescending. What I’m trying to express her

I see. I used to do that but someone told me that telling them about books that were common knowledge just sounded condescending. What I’m trying to express here is also that we just failed to acquire positive signal. We recognize that our process is imperfect (and I say this) so I don’t want to tell them there’s a weakness or anything just a mismatch of expectations. But point taken and I’ll bias back in that direction. Without any irony, thanks for the feedback ;)