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I am the CEO of a bootstrapped SaaS business approaching $1mm ARR. I still do all of the customer/technical support. To be honest, it is a bit overwhelming and

I am the CEO of a bootstrapped SaaS business approaching $1mm ARR. I still do all of the customer/technical support. To be honest, it is a bit overwhelming and starting to take away from other tasks so I likely won't do 100% of it for much longer. However, it has really helped us hone in on our customer needs & sell them on new features. I don't regret it one bit! p.s. we are searching for a CTO to help us build out a team (large equity stake + modest salary). Email me hank (at) ordermetrics (dot) io if interested.

xae342 8y ago
This was a pain for me too, despite having nearly 60 employees they were all new to the problem domain which left me and my co-founder still wearing way too many hats.
- hkronick 8y ago
  did you overcome this? learning to delegate can be challenging!
  - org3432 8y ago
    Mostly yes, it came to a point where the teams had enough understanding to be able to make a mistakes that impacted customers without them jeopardizing the whole company. Bizdev and sales are a WIP still since it's a niche industry.
trulykp 8y ago
kudos to you.. how do manage time between all those tasks?
- hkronick 8y ago
  I have a great technical business partner and we have worked hard hiring the right people so that we can delegate with little intervention.
andyidsinga 8y ago
thats an interesting product!
- hkronick 8y ago
  Thanks, Andy!
haggy 8y ago
Just a side note, I checked out your site and saw this snippet: "About Order Metrics OrderMetrics.io is built and maintained by ex-ecommerce professionals who were dissastisfied by the tools ..." I read this as you are "ex-professionals" which probably isn't true ;) My 2 cents, change it to just be: "OrderMetrics.io is built and maintained by ecommerce professionals who were dissastisfied by the tools ..."
- hkronick 8y ago
  Thanks! We are in process of re-design/re-brand & new copy. Please excuse our amateur v1 site :)
minosdz 8y ago
Did you fail somewhere before reaching the actual milestone? What would you do differently? And what was your biggest mistake/failure while founding ordermetrics?

xae342 8y ago

This was a pain for me too, despite having nearly 60 employees they were all new to the problem domain which left me and my co-founder still wearing way too many hats.

hkronick 8y ago
did you overcome this? learning to delegate can be challenging!
- org3432 8y ago
  Mostly yes, it came to a point where the teams had enough understanding to be able to make a mistakes that impacted customers without them jeopardizing the whole company. Bizdev and sales are a WIP still since it's a niche industry.

trulykp 8y ago

kudos to you.. how do manage time between all those tasks?

hkronick 8y ago
I have a great technical business partner and we have worked hard hiring the right people so that we can delegate with little intervention.

andyidsinga 8y ago

thats an interesting product!

hkronick 8y ago
Thanks, Andy!

haggy 8y ago

Just a side note, I checked out your site and saw this snippet: "About Order Metrics OrderMetrics.io is built and maintained by ex-ecommerce professionals who were dissastisfied by the tools ..." I read this as you are "ex-professionals" which probably isn't true ;) My 2 cents, change it to just be: "OrderMetrics.io is built and maintained by ecommerce professionals who were dissastisfied by the tools ..."

hkronick 8y ago
Thanks! We are in process of re-design/re-brand & new copy. Please excuse our amateur v1 site :)

minosdz 8y ago

Did you fail somewhere before reaching the actual milestone? What would you do differently? And what was your biggest mistake/failure while founding ordermetrics?