Your response is precisely why I said "best fit" and not "minimally qualified." Your definition is the best fit for your company. However, if you're seriously

Your response is precisely why I said "best fit" and not "minimally qualified." Your definition is the best fit for your company. However, if you're seriously arguing that you'd hire an MBA for the front lines of a minimal proficiency call center "so they can grow into the company," then you're exaggerating.