How could their systems allow a charge for a trip with a cancellation, and also a fee for vomit on that trip? “I see that it was an uncomfortable experience, b

How could their systems allow a charge for a trip with a cancellation, and also a fee for vomit on that trip? “I see that it was an uncomfortable experience, because the driver started the trip without you in the car, which should not happen.” also, that plainly does not make sense.