This reads like what has become the standard Facebook PR response: they claim to be committed to improvement, but will ultimately do nothing actually effective.

This reads like what has become the standard Facebook PR response: they claim to be committed to improvement, but will ultimately do nothing actually effective. On the one hand, because it is excruciatingly difficult in what is relevant, and on the other hand, because they won't ever come close to harm their business in what is actually feasible.