Acknowledging a market player as rational doesn't mean you have to sympathize with them. That road leads to Stockholm Syndrome, as displayed by many apologists

Acknowledging a market player as rational doesn't mean you have to sympathize with them. That road leads to Stockholm Syndrome, as displayed by many apologists for late stage capitalism. Being a rational actor isn't sufficient to shield you from criticism. The complaint here is that Blizzard is abandoning the people who made them rich, and the off the cuff remark about phones is proof of the latent disrespect they have for their customers. The fact that it was an awkward unscripted remark is what makes it sincere, and shows what lies just under the surface when they don't have their marketing staff to edit their press releases. "OH, they're doing it to make more money" isn't a good excuse. They already make enough money. Blizzard should reciprocate loyalty to the people who are loyal to them, and that breach of respect is why people are mad.