I agree; it's hard to beat retail. The majority of customers don't have time to wait to mail stuff out or deal with trying to repair things on their own. They

I agree; it's hard to beat retail. The majority of customers don't have time to wait to mail stuff out or deal with trying to repair things on their own. They have $$$ and are willing to pay to just have their devices fixed. Making this as low friction as possible should be a priority, otherwise that's money left on the table.