2 ms·
I've read that Microsoft used to bill a product's support costs to the product's engineering team to encourage them to ship products with fewer bugs.
by cpeterso 8y ago
I've read that Microsoft used to bill a product's support costs to the product's engineering team to encourage them to ship products with fewer bugs.
- dragonwriter 8y agoSo, you've got to design your product to have just enough support calls to not get canceled, but beyond that minimize them for budget reasons.
- chongli 8y agoOr you just forget about trying to game your employer and just make a good product, satisfied that you're being paid an industry-leading salary and that you and your coworkers' stock options are going to make all of you into multi-millionaires.