2 ms·
tl;dr greyhound causes their own problems with poor service and little to no respect for customers. pure anecdotal but I tried greyhound awhile back. I wanted
by Shivetya 8y ago
tl;dr greyhound causes their own problems with poor service and little to no respect for customers.
pure anecdotal but I tried greyhound awhile back. I wanted to go pick up a motorcycle in another state and figured, why not go by bus.
first rule I found out is, never go through a hub and never on a route you have to switch buses. in one of their largest hubs they overbooked and they did this regularly. which meant we had to wait for another bus to arrive. well not knowing the game I missed that one and had to wait for the third and then fourth. except the fourth was not but half full so they would not send it till the next scheduled morning run. seriously, they trapped half of us at the station because they unloaded us which means fight your way to the front.
talking to some long term bus riders and it was evident this is how the company operates. after loss of their only real competition they had no reason to change because more of their customers are too poor to have alternatives or complain.
I ended up doing a one way rental which oddly was less in cost than a bus drive and this included paying my gas and rental costs.
- lotsofpulp 8y agoI don't think even if Greyhound offered better service and buses that it would make them any more money. It's a market where the customers don't have money to spend in the first place, you would be trying to squeeze water from a stone. There's not much barrier to entry, so if there were profits to be made by offering better service, another company would have entered it. It might be doable between a few close urban cities like Megabus did, but buses in general aren't going to be a big opportunity for making money simply because too many of the the customers don't have money.