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One might argue that having such a list constitutes bad faith. 1) It's dishonest to not inform your customers that they are to be systematically treated differe
by porlune 8y ago
One might argue that having such a list constitutes bad faith. 1) It's dishonest to not inform your customers that they are to be systematically treated differently based on a secretly kept score.
2) Such a score kept changes the relationship between parties after a contract has been established, thereby negating value of the contract.
Given that good faith requires honesty, such a thing should be regarded as unethical. It would be like if Disneyland sold you a season pass for the same price as everyone else, but then made you wait in a longer line because someone during that process didn't like the tone of your voice.
- fjsolwmv 8y agoThere's no customer service contract.
- porlune 8y agoIn the case I was making there would be some form of contract. It's very unlikely that you've purchased anything recently that didn't have some kind of contract that went along with it (e.g. an implied warranty.) Think of this as purchasing a season pass from Disneyland, and then being forced to wait in a longer line for every ride because someone didn't like the tone of your voice at some point during that process. That would change the value of what you purchased, not disclosing that is dishonest, and, to me, a clear violation of good faith and fair dealing.